FAQs Topics

Which payment method do you offer?

  • We accept payment via credit card and debit card through PayPal account. If you do not have any PayPal account, please click "Pay with debit/credit card" in Paypal. 

Are taxes included?

  • Yes, prices are inclusive of 10% service charge and 7% government tax.

Are the vouchers refundable?

  • No, once the vouchers are purchased at the online store, any refunds or return of the product is not applicable. 

It says "Shipping Method - Standard Shipping", will my purchased vouchers be send to me?

  • No, please be aware that there will be no vouchers send to you! You can present your confirmation email with the given #number.

How do I make a table reservation?

  • For bookings and reservations, please contact 02 650 8800 or email to fb.theathenee@luxurycollection.com. Please refer to the #number in your confirmation email.